Transportation Routing Coordinator 2

JOB SUMMARY

The Transportation Routing Coordinator 2 assists in leading, designing, optimizing, and continuous improvement of student transportation routing and scheduling systems. This role is responsible for ensuring operational efficiency, regulatory compliance, and service excellence through data-driven decision-making and strategic planning.

In alignment with HIDS’s commitment to operation excellence and student access, the Transportation Routing Coordinator 2 oversees routing operations, mentors routing staff, and collaborates with cross-functional stakeholders to align transportation services with district goals. The position requires advanced analysis of routing data, proactive problem-solving, and a strong commitment to safety, equity, and a student-first approach. Additionally, the role ensures the integrity of regulatory reporting and system data while driving process improvements that enhance transparency, accountability, and service delivery.

MAJOR DUTIES & RESPONSIBILITIES

1.    Coordinate and assist with the planning, development, and continuous optimization of transportation routing systems, ensuring efficiency, safety, and compliance with state and district regulations.
2.    Assist in validating complex routing scenarios, including special education transportation, hazardous conditions, and large-scale operational adjustments.
3.    Analyze transportation data, performance metrics, and routing trends to identify opportunities for cost savings, improved service delivery, and effective resource allocation.
5.    Coach, and develop routing staff by providing ongoing training, clear expectations, and performance feedback; support workforce planning and succession development initiatives.
7.    Support field audits and operational assessments to verify route accuracy, safety standards, and service quality; develop and implement corrective action plans as needed.
9.    Lead and manage transportation-related projects such as routing software implementations, bell time adjustments, and large-scale route redesigns, ensuring alignment with organizational goals.
10.    Monitor project progress by tracking milestones, deliverables, and risks; proactively address barriers and provide regular status updates to senior leadership.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

12.    Utilize GPS systems, routing software, and data analytics tools to monitor real-time operations, validate route efficiency, and support data-driven decision-making.
13.    Serve as a point of contact for internal and external stakeholders, including district staff, school administrators, parents, and local agencies, ensuring clear and professional communication.
10.    Promote a culture of accountability, continuous improvement, and customer service excellence, maintaining a strong student-focused approach.
12.    Perform other job-related duties as assigned, contributing to the overall effectiveness and reliability of HISD’s transportation services in support of students and schools.

EDUCATION

Bachelor's Degree, required

*Applicants who do not meet these education qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.

WORK EXPERIENCE

7 to 10 years working with transportation

Comprehensive knowledge of routing and scheduling school buses, transit logistics, routing software systems, systems control concepts and techniques, documentation procedures, strategic planning, employee training and supervision, and organizational development and improvement.  

The ability to provide high level, complex analysis of demographic and transportation data for budgeting and planning is also required.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

SAP, Microsoft Office, Routing and GPS Software (ex. Edulog, EZ Routing, Samsara)
Office equipment (e.g., computer, copier)
Class B CDL, plus School Bus & Passenger endorsements, strongly preferred

LEADERSHIP RESPONSIBILITIES

Work Leadership.  Regularly provides project management or team leadership to a group of two or more employees but does not have a formal supervisory responsibility.  Leading and directing is restricted to moonitoring work and providing guidance on escalanted issues.  Most of work time is spent performaning man of the same duties they are leading.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.

BUDGET AUTHORITY

No budget development activity is required.

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS

Decisions have moderate impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. Effect usually confined to the organization itself and is short term.

COMMUNICATION/INTERACTIONS

Collaborate and solve problems - works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS

Regularly assesses and diffuses complex, and escalated customer issues. Takes personal responsibility and accountability for solving systemic customer service problems. Regularly explores alternative and creative solutions to meeting the needs of the customer within HISD's policies and guidelines.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment, which does not subject the employee to any hazardous or unpleasant elements. 
•    Valid Texas driver’s license with applicable insurance coverage. 
•    Tools/Equipment Used: Standard office equipment, including personal computer and peripherals 
•    Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting 
•    Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching 
•    Ability to carry and/or lift up to 15 to 44 pounds.
•    Environment: Prolonged or irregular hours, including some weekends; frequent districtwide travel 
•    Mental Demands: Work with frequent interruptions, maintain emotional control under stress, fast-paced.