Program Manager 1 - Web Development

JOB SUMMARY

The Program Manager 1 – Web Development will play a key role in shaping the digital experience for Houston ISD. This role is responsible for planning, executing, and overseeing the design, development, and maintenance of HISD’s web platforms. The Program Manager will collaborate across departments to create intuitive, user-friendly, and accessible digital content that reflects HISD’s commitment to transformation innovation, equity, and community engagement.

Houston ISD Employee Value Proposition

MAJOR DUTIES & RESPONSIBILITIES

1.    Translates Houston ISD’s informational content into a functional website by mapping site structure and navigation.
2.    Designs and builds HISD intranet and internet websites.  Works with developers to determine coding requirements, design templates, and specialized scripts for sites.
3.    Collaborates with department site managers to make structural, navigation, or functionality changes to existing department/camous sites by adding new page templates, port lets, navigation, or other functionality.
4.    Formats copies and  images for electronic messaging and tests for compatibility with different e-mail readers/browsers.  Posts, formats, and archives content for Houston ISD websites.
5.    Provides quality control and functionality testing and level II/III technical support for portal department users.
6.    Monitors and tracks project/program progress, identifying potential risks, issues, and deviations from plans, and proactively implementing mitigation strategies.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

7.    Collaborates with stakeholders to define and prioritize project/program requirements, scope, and success criteria.
8.     Establishes and maintains project documentation, including project charters, work breakdown structures, program schedules, and website analytical data. 
9.     Fosters effective communication and stakeholder engagement, providing timely and accurate project/program updates and status reports.
10.    Leverages emerging technologies and evolving industry practices to improve processes, enhance performance, and support strategic goals. 
11.     Performs other job-related duties as assigned.

EDUCATION

Bachelor's Degree

WORK EXPERIENCE

3 to 5 years

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Microsoft Office Suite, HTML, XML, Javascript, CSS, Adobe Web Premium Suite (e.g., Photoshop, Dreamweaver, Flash, Fireworks, Bridge), Acrobat Pro, WC3 standards. 
Experience in graphic design, photo editing, and digital page layout.
Experience with Google Analytics and UX/UI design preferred. 
Office equipment (e.g., computer, copier)

LEADERSHIP RESPONSIBILITIES

No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.

BUDGET AUTHORITY

No budget development activity is required.

PROBLEM SOLVING

Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own department. Specific job activities and results are typically reviewed closely.  There are limited requirements for developing new ideas or changes in methods, procedures or services.

IMPACT OF DECISIONS

Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses.

Errors are serious and can be difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.

COMMUNICATION/INTERACTIONS

Information sharing - gives and receives information such as options, technical direction, instructions and reporting results. Interactions are mostly with customers, own supervisor and coworkers in own and other departments.

CUSTOMER RELATIONSHIPS

Takes routine or required customer actions to meet customer needs. Responds promptly and accurately to customer complaints, inquiries and requests for information and coordinates appropriate follow-up. May handle escalated issues passed on from coworkers or subordinates.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 15 pounds.