ProCard Rep

JOB SUMMARY

Administers the functions and day to day operations of the procurement card program.  Acts as first line connection with school/departmental personnel to provide excellent customer service and to assist cardholders with all aspects of the program.

MAJOR DUTIES & RESPONSIBILITIES

• Receives, reviews and audits card applications; create new accounts, suspend and cancel accounts, card distribution, monitor SAP allocation/approval processes of PROCARD transactions.  Account maintenance for changes to MCC restrictions, temporary/permanent changes to account limits.
• Assists with training of new program participants, coordinates scheduling of training session with Technology, creates training registration utilizing E-train system, assembles and copies manuals/handouts for training, creates newsletters and maintains website updates as communication vehicles . Maintains secured cardholder files and storage and rotation of documents containing confidential information.
• Monitors allocation, approval and receipt of statements & receipts to support transactions. Notifies cardholders and fund approvers of delinquency in adhering to systemic processes required for account reconciliation. Conducts daily audit of transactions to ensure compliance with program policies & procedures as well as compliance with procurement policies & procedures. Notifies cardholders of violations/questionable transactions in direct opposition to policy.
• Receives, records and audits all statements/receipts on a monthly basis of card transactions.  Identifies questionable transactions, utility and process circumvention, inappropriate procurement activity and early detection and identification of significant changes in card transaction patterns
• Mediates issues between the bank and cardholder regarding fraudulent transactions, account errors, and disputes. Proficient in SAP, MS Office, PeopleSoft and issuers (bank) software systems. Compiles reports on an on-going basis to track progress, spot trends and identify opportunities for more efficient procurement opportunities.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

• Performs other job-related duties as assigned.

EDUCATION

High School Diploma or GED

WORK EXPERIENCE

1 to 3 years

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Microsoft Office
Office equipment (e.g., computer, copier)

LEADERSHIP RESPONSIBILITIES

No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.

BUDGET AUTHORITY

No budget development activity is required.

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS

Follows rules and procedures. Decisions can have minimal or no impact to HISD. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.

COMMUNICATION/INTERACTIONS

Basic communication - very little communication required such as receiving basic instructions.  Interactions are mostly with customers, own supervisor and co-workers in own department.

CUSTOMER RELATIONSHIPS

Follows through with customer inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 15 pounds.