NES-A Schools - Office Manager

JOB SUMMARY

The NES Schools Office Manager 3 will assume a strategic leadership role, overseeing the efficient operation of the office. Reporting directly to the Senior Executive Director for NES, the Office Manager 3 will provide comprehensive administrative support to various teams. They will manage office resources, drive process improvements, and foster a productive work environment. This role requires strong leadership skills, business acumen, and ability to drive organizational effectiveness – contributing to the overall success of NES schools and HISD.

MAJOR DUTIES & RESPONSIBILITIES

• Provide strategic direction and leadership to the office, ensuring alignment with districts goals and objectives.
• Develop and implement office-wide policies, procedures, and initiatives to optimize efficiency, productivity, and employee engagement.
• Manage and mentor a team of administrative professionals, setting performance expectations, providing guidance, and fostering a positive work culture.
• Oversee office operations, including resource allocation, budgeting, financial analysis, and expense tracking to ensure optimal utilization of resources.
• Drive continuous improvement by identifying opportunities for process enhancements, implementing automation solutions, and fostering innovation.
• Collaborate with senior management to develop and execute the office's strategic plan, including goal setting and performance tracking.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

• Develop and maintain relationships with external vendors, negotiate contracts, and manage service level agreements to ensure cost-effectiveness and quality.
• Ensure compliance with relevant regulations, including health and safety guidelines, data protection, and security protocols.
• Analyze office performance metrics, prepare reports, and provide insights to senior management to support decision-making and drive operational excellence.
• Lead and coordinate office-wide projects and initiatives, ensuring timely delivery, resource allocation, and adherence to project management principles.
• Foster effective cross-functional collaboration by building strong relationships with internal stakeholders and facilitating communication and information sharing.
• Stay abreast of industry trends, best practices, and emerging technologies related to office management, recommending, and implementing improvements as appropriate.
• Performs other job-related duties as assigned.

EDUCATION

High School Diploma or GED, bachelor’s degree preferred
WORK EXPERIENCE 

WORK EXPERIENCE

1-3 years proven experience in an administrative role, preferably in an office setting.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Proven experience in a senior office management role, with a track record of successfully managing and leading teams in a complex organizational environment.
Strong leadership and people management skills, with the ability to inspire, motivate, and develop high-performing teams.
Strategic thinking and problem-solving abilities, with a keen business acumen and the capacity to drive organizational effectiveness.
Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the district.
Proficiency in using office software and systems, project management tools, and collaboration platforms.
Demonstrated experience in driving process improvements and implementing organizational change initiatives.
Strong financial management skills, with the ability to develop and manage budgets, forecast expenses, and optimize resource allocation.
Excellent organizational and time management abilities, with the capacity to prioritize and manage multiple projects and initiatives simultaneously.
Proven ability to analyze data, identify trends, and use insights to make informed decisions and recommendations.
Knowledge of office facilities management, health and safety regulations, and compliance standards.
Exceptional integrity and professionalism, with the ability to handle sensitive and confidential information.  

LEADERSHIP RESPONSIBILITIES

Manages. Accomplishes most work objectives through the management of direct reports. Provides day-to-day direction to staff; may become directly involved, as required, to meet schedules and resolve problems. Responsible for assigning work, meeting completion dates, interpreting and ensuring application of policies and procedures. Receives assignments in the form of objectives, with goals and the process by which to meet goals. Provides input to hiring, performance and budget.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY

Participates in a group plan and/or budget development. 

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS

Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses.
Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.

COMMUNICATION/INTERACTIONS

Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor, and becomes involved in the decision-making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems. Monitors customer service standards. 

CUSTOMER RELATIONSHIPS

Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor and becomes involved in the customer's decision-making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems.
Monitors customer service standards.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 15 pounds.