Executive Director of Support Operations

JOB SUMMARY

The Executive Director of Support Operations, a cross functional executive who drives performance across equipment and building maintenance, procurement, logistics, quality assurance, and financial operations. The position builds strong teams, ensures compliance with food safety and sanitation standards, manages complex workflows in a fast paced environment, and uses solid financial insight to support budgeting and cost control to include the ability to identify issues, analyze them, and develop effective solutions.

MAJOR DUTIES & RESPONSIBILITIES

List most important duties first
1.        Lead, mentor, and develop managers and teams across maintenance, procurement, customer service, payroll, quality, logistics, and finance related functions.
2.        Foster a culture of accountability, continuous improvement, and collaboration.
3.        Align departmental goals with organizational strategy and performance metrics.
4.        Ensure compliance with OSHA, environmental, labor, and industry specific regulations.
5.        Promote a strong safety culture and lead incident prevention initiatives.
6.        Manage audits, reporting, and corrective action plans.
7.        Oversee equipment maintenance programs to ensure reliability, uptime, and safety.
8.        Direct teams of electricians, HVAC technicians, and mechanical staff to maintain facility infrastructure.
9.        Implement preventive and predictive maintenance strategies.
10.        Lead procurement and sourcing activities to ensure cost effective purchasing, supplier performance, and contract compliance.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

11.        Optimize inventory levels and material availability.
12.        Manage customer service operations to ensure timely, accurate, and high quality support
13.        Monitor service levels, call center performance, and customer satisfaction metrics.
14.        Oversee payroll processing to ensure accuracy, compliance, and timely delivery.
15.        Manage accounts payable, invoice processing, and ensuring controls related to procurement and timely vendor payments.
16.        Other duties as assigned. (Note: No additional information is needed in this text box.)

EDUCATION

Bachelor’s degree in business, Operations Management, Engineering, Supply Chain, or related field (Master’s preferred).

WORK EXPERIENCE

10+ years of progressive leadership experience in operations, supply chain, maintenance, or multi department management.
Experience in food manufacturing, distribution, or similar regulated environments preferred.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Strong leadership and team building abilities.
Expertise in maintenance operations, procurement, logistics, and quality systems.
Knowledge of food safety and sanitation standards.
Financial acumen, including budgeting and cost control.
Excellent communication, problem solving, and decision making skills.
Ability to manage complex, fast paced, and cross functional environments.
Software
Oracle
SAP    
Microsoft Office
Primero

Equipment
Office equipment (e.g., computer, copier)
Power tools (e.g., radial saw, reciprocating saw, drill pneumatic hammer)
Hand tools (e.g. hammer, shovel, screwdriver)
Vehicles (e.g., automobile, truck, tractor, forklift)

LEADERSHIP RESPONSIBILITIES

Directs two or more levels of management in the development, deployment and ongoing management of key initiatives covering multiple major disciplines with direct accountability for results in terms of effectiveness, costs, methods, and employees. Establishes operational objectives and assignments for multiple disciplines/functional areas and possibly departments. Evaluates recommendations of others, deciding on course of action in ambiguous situations, and oversee the deployment of innovative solutions. Collaborates with senior leadership to develop strategies and broad departmental objectives; establishes methods, techniques and evaluation criteria for projects, programs, and people in the achievement of strategic objectives.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is non-standardized and widely varied, involving many complex and significant variables including significant time spent planning, evaluating complex solutions and issues, and negotiating outcomes. Strong analytic ability and inductive thinking are frequently required to devise new approaches to situations where previously accepted solutions have proven inadequate. Position regularly makes recommendations to management on areas of significance to the division. Supervision received typically consists of providing periodic coaching, advice, and feedback. 

BUDGET AUTHORITY

Participates in a group plan and/or budget development.

PROBLEM SOLVING

Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters.

IMPACT OF DECISIONS

Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses. Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.

COMMUNICATION/INTERACTIONS

Negotiate and influence - interpret department strategies and services, resolves conflicts, influences outcomes on matters of significance for the division, conducts final negotiations and coordinates approvals/decision making below the executive level. Interactions are typically with customers and Top Management.

CUSTOMER RELATIONSHIPS

Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor and becomes involved in the customer's decision-making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems. Monitors customer service standards.

WORKING/ENVIRONMENTAL CONDITIONS

Work involves frequent exposure to unpleasant elements, such as extreme temperatures, dirt, dust, fumes, smoke, loud noise, chemicals, etc.