Engineer Center of Excellence (Multiple Positions)

JOB SUMMARY

The Engineer – Center of Excellence supports Houston ISD’s enterprise ERP systems by configuring, testing, and troubleshooting functionality in modules such as Finance, HR, Payroll, and Procurement. This role works closely with senior engineers and functional analysts to maintain stable and user-friendly ERP platforms during and after the district’s transition from SAP to Oracle Fusion Cloud. The Engineer contributes to system support, documentation, testing, and training efforts, ensuring that business users across the district can rely on accurate and timely technology services.

MAJOR DUTIES & RESPONSIBILITIES

1.    Assist in configuring and maintaining ERP functionality for assigned modules (e.g., HR, Finance, Procurement).
2.    Support end users and analysts by troubleshooting issues and responding to help desk tickets.
3.    Participate in test script creation and execution for enhancements, upgrades, and bug fixes.
4.    Document system changes, workflows, and user instructions to support system transparency and continuity.
5    Provide backup support during payroll runs, year-end close, and other high-impact cycles.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

6.    Contribute to data cleanup, validation, and migration activities during the Oracle Fusion transition.
7.    Collaborate with integration, reporting, and security teams to ensure end-to-end service.
8.    Work within established change control and incident management processes.
9.    Recommend enhancements or automation to improve business process efficiency.
10    Perform other job-related duties as assigned.

EDUCATION

Bachelor’s degree in business systems, information technology, or related field required.    

WORK EXPERIENCE

Minimum of 3 years of experience working with enterprise systems, preferably in an ERP environment. Experience with SAP or Oracle Fusion preferred.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

•    Familiarity with ERP modules in Finance, HR, or Procurement
•    Strong problem-solving and analytical skills
•    Understanding of workflows, approvals, and business rule configuration
•    Ability to communicate clearly with both technical and non-technical users
•    Experience working with ticketing systems and version-controlled change requests
•    Microsoft Office and documentation skills required

LEADERSHIP RESPONSIBILITIES

Works independently and collaboratively under the guidance of senior engineers and directors. May coordinate small assignments or test groups.    

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Performs standard system support activities. Follows established protocols but may recommend or implement approved changes under supervision.

BUDGET AUTHORITY

None.    

PROBLEM SOLVING

Troubleshoots daily user and system issues. Recommends fixes or escalates to senior staff as appropriate.

IMPACT OF DECISIONS

Impacts business user productivity and system reliability. Mistakes may result in transaction errors, workflow delays, or compliance issues.    

COMMUNICATION/INTERACTIONS

Regularly communicates with department users and analysts to resolve issues or explain system behavior. Collaborates with team members and vendors.    

CUSTOMER RELATIONSHIPS

Provides frontline support to ERP users and promotes a helpful, solutions-oriented relationship with departments.

Supports internal customers by delivering clear, timely data solutions that meet departmental needs.    

WORKING/ENVIRONMENTAL CONDITIONS

Office environment with occasional overtime during upgrades or deadlines. May require virtual collaboration with cross-functional teams.    
Collaborates with analysts, data users, and platform administrators. Participates in user training or feedback loops.

Office-based or hybrid. May require extra hours during critical reporting windows or ERP data transitions.