Director 1 Performance Management Evaluation Ops

JOB SUMMARY

The Director of Performance Management Evaluation Customer Service oversees the communication and logistics efforts for HISD's teacher, principal/assistant principal, division executive director, and campus-based, non-instructional staff evaluation systems. This role is responsible for managing internal and external communications, coordinating logistics for all activities and tasks related to evaluation system implementation, ensuring smooth operations across all stakeholders, and managing a team of Individuals who will serve as the primary point of contact for evaluation system questions and troubleshooting. The Director is responsible for fostering and maintaining a culture of high performance and continuous improvement, ensuring each member of the team internalizes the impact of their work and is successfully coached and developed to help the larger performance management team meet its goals. Additionally, the Director will engage in strategic leadership and management planning on behalf of the department. This position requires a combination of strategic thinking, strong leadership skills, and the ability to drive results. The Director is responsible for setting departmental sub-goals/milestones, developing and implementing effective strategies, and ensuring the efficient and effective execution of programs and initiatives.

MAJOR DUTIES & RESPONSIBILITIES

2.        Oversee the planning, execution, and evaluation of programs, projects, and initiatives within the department.
3.        Lead and mentor a team of professionals, providing guidance, support, and performance management.
4.        Collaborate with cross-functional teams and stakeholders to ensure alignment and effective coordination of effort

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

5.        Monitor and evaluate departmental performance against established goals and metrics, implementing corrective measures when necessary.
6.        Foster a positive and collaborative work environment, promoting teamwork, open communication, and professional growth
7.        Other duties as assigned.

EDUCATION

Bachelor’s Degree

WORK EXPERIENCE

Minimum of 3 years of proven experience in a leadership role, preferably within a similar industry or organization

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Microsoft Office
Strong strategic thinking and analytical skills. with the ability to translate vision into actionable plans.
Demonstrated track record of successfully leading and managing teams, fostering a high-performance culture. 
Excellent communication and interpersonal skills. with the ability to effectively engage and influence stakeholders at all levels. 
Proven ability to develop and implement strategic initiatives that drive organizational growth and impact. 
Exceptional problem-solving and decision-making abilities. with the capacity to navigate complex challenges. Demonstrated ability to build and maintain positive relationships with internal and external stakeholders. 
Strong project management skills, with the ability to manage multiple priorities and meet deadlines. 
Knowledge of relevant industry regulations, compliance standards, and best practices. 
Ability to adapt to change and lead teams through organizational transitions. 
Commitment to diversity, equity, and inclusion principles and practices. 
Strong ethical standards and integrity in decision-making. 
Professional certifications or memberships relevant to the industry or leadership role are desirable

LEADERSHIP RESPONSIBILITIES

Managing. Accomplishes most work objectives through the management of direct reports. Provides day-to-day directions to staff; they may become directly involved, as required, to meet schedules and resolve problems. Responsible for assigning work, meeting completion dates, interpreting and ensuring application of policies and procedures. Receives assignments in the form of objectives, with goals and the process by which to meet goals. Provides input to hiring, performance and budget.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is non-standardized and widely varied, involving many complex and significant variables including significant time spent planning, evaluating complex solutions and issues, and negotiating outcomes. Strong analytic ability and inductive thinking are frequently required to devise new approaches to situations where previously accepted solutions have proven inadequate. Position regularly makes recommendations to management on areas of significance to the division. Supervision received typically consists of providing periodic coaching, advice, and feedback.

BUDGET AUTHORITY

No budget development activity is required

PROBLEM SOLVING

Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters.

IMPACT OF DECISIONS

Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses. Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.

COMMUNICATION/INTERACTIONS

interprets department strategies and services, resolves conflicts, influences outcomes on matters of significance for the division, conducts final negotiations and coordinates approvals/decision making below the executive level. Interactions are typically with customers and Top Management.

CUSTOMER RELATIONSHIPS

CUSTOMER RELATIONSHIPS
Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor and becomes involved in the customer's decision-making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems. Monitors customer service standards.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.