Coordinator 2, E-Rate

JOB SUMMARY

This position will assist with coordinating and managing the E-Rate Program for HISD. This person will be responsible for cross-collaborating with various departments / divisions to strategically determine HISD’s needs, complete the required E-Rate applications and paperwork with agencies delegated by the FCC, and interface with auditors who are auditing any aspect of the E-Rate Program at HISD. They will also assist with coordinating the day-to-day operations for the E-Rate Program at HISD.

This is a gated job for use in centralized HISD IT.

Use of this job outside of centralized IT requires approval from the Chief Technology Officer.

MAJOR DUTIES & RESPONSIBILITIES

1. Facilitates the resolution of technical and business problems within the E-Rate functional area /processes scope of responsibility, which varies by management level and occasionally technical specialty. Evaluates recommendations of others, deciding on course of action in ambiguous situations and applying innovative solutions. Provides function, process and technical guidance, quality review for related deliverables. Works on issues where analysis of situation or data requires review of related factors. Exercises judgment within defined procedures and policies to determine appropriate action.

2. Develops an understanding of IT technical standards and requirements. Continually reviews the current status of E-Rate assigned functions and processes to collaborate with others and develop improvement solutions. Communicates quality goals within scope of job. Takes steps on timely basis to identify and eliminate quality issues.

3. Oversees and manages various aspects of E-Rate functions and processes as they relate to district standard infrastructure design, implementation, delivery, monitoring and administration of receipt of IT services and technologies. Will be called upon to matrix lead others in work, research and analysis to develop creative and innovative solutions regarding E-Rate functions, processes, directions and methodologies.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

4. Manages E-Rate documentation and correspondence including but not limited to all forms required for various filings such as C1 and C2 applications and reimbursements, all reviews and quality assurance requests, appeals, as well as the documentation of orders and accuracy of billing used in requests for reimbursement by service providers. Corresponds and collaborates with USAC, their affiliates, auditors, consultants and vendors. E-Rate is deadline driven; thus, organization, compliance, and adherence to timelines are paramount.

5. Where appropriate, fosters effective resource utilization and needs assessment for E-Rate functions and processes. Accountable for ensuring related work assignments are monitored, deadlines are met, and escalated where required to the appropriate IT Team Manager, IT

6. Responsible to stay abreast of changes related to rules and procedures related to the E-Rate program and how those changes will or will not affect the district’s strategic planning. Will be required to review and analyze official FCC proceedings, Orders, USAC News Briefs, attend training opportunities, and any other resources made available to achieve this requirement.

7. Performs other job-related duties as assigned.

EDUCATION

Bachelor’s degree

*Applicants who do not meet these education qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.

WORK EXPERIENCE

At least 1 year of working within the E-Rate field

*Applicants who do not meet these work experience qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Experience with MS Office applications required Experience with SharePoint preferred

E-Rate training is required and provided for this position. Travel once a year will be required to attend the formal training provided by USAC.

LEADERSHIP RESPONSIBILITIES

Manages without direct reports. Accomplishes the majority of work objectives through the engagement of other resources and through direct effort. Provides day-to-day feedback to staff to ensure function and process needs are achieved and to resolve problems. Responsible for monitoring work, meeting completion dates, interpreting and ensuring application of policies and procedures. Receives assignments in the form of objectives, with goals and the process by which to meet goals. When required will provide input to hiring, performance and budget.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Work is moderately complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.

BUDGET AUTHORITY

Specifies requirements for a plan and/or budget.

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS

Decisions have moderate impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. Effect usually confined to the organization itself and is short term.

COMMUNICATION/INTERACTIONS

Collaborate and solve problems – works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS

Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Takes routine or required customer actions to meet customer needs. Responds promptly and accurately to customer complaints, inquiries and requests for information and coordinates appropriate follow-up. May handle escalated issues passed on from co-workers or subordinates.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Ability to carry and/or lift less than 45 pounds.