Coordinator 1- Transport Administration

JOB SUMMARY

The Coordinator 1 – Transport Administration plays a critical role in supporting the efficient operation of the department. The Coordinator 1 involves coordinating administrative tasks, facilitating communication, maintaining records, and providing assistance to team members and stakeholders. The Coordinator 1 contributes to the overall effectiveness and success of the department by ensuring smooth coordination and execution of activities.

In line with HISD’s high-performance and service-driven mission, the Coordinator 1 collaborates closely with drivers, dispatchers, fleet teams, and school administrators to uphold safety, improve service delivery, and support continuous improvement. This position also plays a key role in cultivating a culture of professionalism, accountability, and operational excellence across the transportation team.

MAJOR DUTIES & RESPONSIBILITIES

1.        Coordinate and support daily administrative and operational activities for the Transportation Department, ensuring alignment with departmental goals and leadership priorities.
2.        Serve as a central point of contact for internal and external stakeholders, responding to inquiries and providing guidance on transportation policies, procedures, and services. 
3.        Coordinate and distribute communications from department leadership, ensuring timely, accurate, and consistent messaging to stakeholders including parents, drivers, and school administrators. 
4.        Facilitate cross-functional coordination by working with leadership, school staff, and transportation personnel to address service needs, resolve concerns, and support operational efficiency. 
5.        Track, monitor, and follow up on action items, projects, and departmental initiatives to ensure timely completion and accountability. 
6.        Identify potential operational issues or risks and escalate concerns appropriately while supporting resolution efforts to minimize service disruptions. 

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

7.        Coordinate meetings, trainings, and events by managing schedules, preparing materials, and ensuring all logistical needs are met. 
8.        Maintain and manage departmental records, reports, and databases, ensuring accuracy, organization, and compliance with confidentiality standards. 
9.        Support data tracking and reporting efforts related to transportation operations, including compiling information for leadership review and decision-making. 
10.        Perform general administrative functions such as supply management, inventory tracking, and office coordination to ensure efficient daily operations. 
11.        Perform other job-related duties as assigned, contributing to the overall success of transportation services and a student-focused service delivery model.

EDUCATION

Bachelor’s degree, preferred

WORK EXPERIENCE

At least 5 years’ experience in school bus transportation services or district/central office of a large urban school district. 
 
*Applicants who do not meet these work experience qualifications may be considered if they have a unique combination of education and work experience that indicate potential for success in this role. 

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

N/A

LEADERSHIP RESPONSIBILITIES

Work Leadership. Regularly provides project management or team leadership to a group of two or more employees. Directly manages and supervises Unit Leaders. 

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing directions on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY

Compiles and organizes data and figures.

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Occasionally, expected to recommend new solutions to problems and improve existing methods or generate new ideas. 

IMPACT OF DECISIONS

Decisions have considerable impact on multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses. 
Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.

COMMUNICATION/INTERACTIONS

Collaborate and solve problems – works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers. 

CUSTOMER RELATIONSHIPS

Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor and becomes involved in the customer’s decision-making process including presenting alternatives, information, applying persuasion and negotiation skills in the resolution of problems. Monitors customer service standards. 

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment, which does not subject the employee to any hazardous or unpleasant elements.  
•    Valid Texas driver’s license with applicable insurance coverage.  
•    Tools/Equipment Used: Standard office equipment, including personal computer and peripherals. 
•    Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting. 
•    Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching. 
•    Ability to carry and/or lift less than 45 pounds. 
•    Environment: Prolonged or irregular hours, including some weekends; frequent districtwide travel.  
•    Mental Demands: Work with frequent interruptions, maintain emotional control under stress, fast-paced.