Clerk 2, Police Dept

JOB SUMMARY

Responsible for facilitating business process, function and organization design, working collaboratively with business strategists, process owners and subject matter experts. The role focuses primarily on business requirements, workflow and leveraging technology to enable or alter business processes or practices. Provide strategic consultation to assigned line-of-business (LOB) customers in defining or designing business processes, functions and organizational structures, as well as in researching, identifying and internally marketing best practices. 
Analyzes complex business problems in the areas of identifying, evaluating and developing processes, procedures, policies, training, functional testing, data quality and workflows that are cost effective and meet business requirements. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Expected to develop business requirements with expertise provided from business system analysts including  understanding and analyzing the competitive situation; understanding business practices and approaches; recommending business process changes; understanding how to integrate systems and business processes; driving their work into systems initiatives; understanding business organization, politics and culture; managing change in the business; developing business processes, procedures, and training; exercising any required project management. 

There are two major roles required to complete business requirements. One is the person from the business-side called a Business Analyst (BA) and the other is the Business Systems Analyst (BSA). In the design of the BA and BSA roles, there is overlap in the areas of understanding the business and eventually how the automation supports the business. The BA focuses in-depth on the business functionality. The BSA focuses on being the expert partner on how to take that business knowledge into automation and systems. The BSA is responsible for bringing the best practices on how to define and implement business functions, process, workflow, and organizational change management. The BA is responsible for making sure the business needs are met using the expertise brought to the table. 

A Business Analyst is fully knowledgeable on the business’s processes, workflow, controls, and functions. Depending upon the person and the situation, this person may just be a resource for helping define the business processes or responsible for additional roles related to the business processes and the projects that are pursued. They may be responsible for defining these processes, workflow and controls and then actually helping get them executed. They can be held accountable for the training, quality and accuracy of the processes. They may serve as the business owner for these processes, but this is rare.

When it comes to projects, they may be assigned roles related to the project and the business’s responsibilities on the project. Sometimes they may be assigned the role of business-side project manager on a project. If they are a business project manager, they may be teamed up with a project manager from the IT side.

In a project, they will be the primary person for approving the business requirements, completing the policies and procedures, addressing business side data conversion and quality, and conducting and approving user acceptance testing. They will be involved in the implementation of business controls related to the project. They will be responsible for the business’s side of training and rollout of the project into the various business departments. 

Use of this job family outside of centralized IT requires approval from the Chief Technology Information Officer.

MAJOR DUTIES & RESPONSIBILITIES

1.    Works with clients to develop business requirements; including analysis of the competitive situation, understanding business practices and approaches and recommending business process changes. Serves as conduit between division and IT to integrate systems and business processes, drive their work into systems initiatives.
2.    Requires physical inventory verifications at various locations which then the data collected is uploaded into multiple platforms for compliance, audits, and reporting needs. 
3.    Conducts significant systems testing; supports data conversions; supports local system rollouts; exercises any required project management and executes all work in alignment with HISD’s systems plans.
4.    Understands, proposes, educates and helps implement new business processes through business operations and new systems. Works to continually understand business requirements, document them in standard formats, obtain business user approval and work them seamlessly into the bigger picture. 

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

5.    Helps develop and support processes, procedures, and training.
6.    Provides consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. 
7.    Performs other job-related duties as assigned.
 

EDUCATION

Bachelor’s Degree or equivalent, relevant work experience of the minimum experience requirement of 5 years.  Master’s Degree or some graduate coursework preferred.

WORK EXPERIENCE

5-7 years
At the discretion of the hiring manager, desired professional IT certifications may be substituted for years of experience on a 1 for 1 basis. 

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Microsoft Office

Office equipment (e.g., computer, copier)

LEADERSHIP RESPONSIBILITIES

No supervisory or direct people management responsibilities. Senior level positions are expected to provide work guidance, technical advice, training, and mentoring to other employees. These positions are expected to share information with less senior positions as they help them develop their skills. 

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY

Compiles and organizes data and figures.

PROBLEM SOLVING

Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters.

IMPACT OF DECISIONS

Decisions have significant impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. 

COMMUNICATION/INTERACTIONS

Negotiate and influence – interprets department strategies and services, resolves conflicts, influences outcomes on matters of significance for the division, conducts final negotiations and coordinates approvals/decision making below the executive level. Interactions are typically with customers and Top Management.

CUSTOMER RELATIONSHIPS

Regularly assesses and diffuses complex, and escalated customer issues. Takes personal responsibility and accountability for solving systemic customer service problems. Regularly explores alternative and creative solutions to meeting the needs of the customer within HISD's policies and guidelines.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Repetitive motion: Substantial movements of the wrists, hands, fingers, and/or upper body for sustained periods of time, including using extremities to drag, push, pull or grasp. Sitting: Particularly for sustained periods of time. Work is normally set to specified shifts.